Repellents are the kind of product where results depend as much on placement as on the unit, so we would rather you tested one properly and sent it back than kept something that is not working for your plot. This policy covers everything sold by Nestoro Paradde.
Your return window
Raise a return or exchange within 7 days of delivery, counted from the carrier’s proof-of-delivery date.
Condition we can accept
- Unused outdoors — the stake unmarked, no soil on the spike, no weathering on the housing.
- Panel film still on, sensor window unscratched.
- Complete with stake, screws, manual and packaging.
- With the invoice or order number in the parcel.
Bench-testing a unit indoors on its battery does not count as use. Driving it into the ground does.
What we cannot take back
Units that have been installed outdoors, anything drilled, rewired or opened at the housing seam, clearance and last-piece items, and units returned incomplete. We also cannot refund a working unit on the grounds that a particular animal ignored it — see the honest note below.
An honest note on what these devices do
Ultrasonic and flashing-light deterrents discourage animals; they do not guarantee results. Response varies by species, by how habituated the animal already is to your plot, and by where the unit is placed and how often it is moved. We publish the frequency range, detection angle and detection distance on every listing so you can judge fit — but we make no claim that any device will clear a plot, and we will not pretend otherwise to save a sale.
Faulty, damaged, wrong or incomplete
If a unit arrives cracked, the panel will not charge, the sensor does not trigger, or the parcel is short of parts, we replace it at our cost. Two things make that immediate:
- The unboxing video, from before the tape is cut.
- Tell us within 48 hours of delivery, with the video and a photo of the fault.
A unit that stops working later in the return window is also covered — send a short clip showing it in daylight and not triggering.
Starting a return
Write to orders@nestoroparadde.shop with your order number and what is wrong. We reply with a return authorisation and the return address within 1 to 2 business days. Please wait for that reply before posting anything back.
Refund timing
Returns are inspected on the day they arrive. Once approved, the refund is issued within 7 business days to the source you paid from: the UPI handle for prepaid orders, or a bank account you nominate for Cash on Delivery orders. Your bank may take another day to show it.
Exchanges
Wrong coverage for the area, or you need a wider detection angle? Say so when you write in and we will hold the alternative while the return travels. Any price difference is settled before we ship.
Who pays return postage
For a change of mind you arrange and pay the return postage, using a tracked service. For anything faulty, damaged, wrong or incomplete the return is free and we bear the cost. No restocking fee is charged on any return.